Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly.
Make it really easy for your internal teams to work with each other within your live chat software. Avoid duplication on solving your customer enquiries by keep repeating the same questions when pass from one agent to another agent.
Engage on web, mobile, and other social messengers.
Assist with precise answers and conversations.
Send targeted outbound messages to users.
Connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.
Delight customers with bots and AI that focus on intent, delight, and faster resolution.
Send proactive campaigns to users based on user behavior, actions and other conditions.
Empower your support team to work together and resolve customer issues faster.
Engage with website visitors and product users for sales and customer success.
Keep your sales team in the know about prospects and close deals faster.
Streamline your IT service and manage internal requests from your employees.
Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries.
Recruit and onboard top talent. Manage all employee data and time off in one place.
Freshchat is a modern messaging software built for teams who want to do more - Drive visitors to become leads, and users to become happy, engaged customers.
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Introduction of Freshchat
Freshchat Customer Support Learning Centre
Freshchat: Switch to Messenger FAQs
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